Customer Care
Terms of Sale
Last updated 13 October 2026
These terms apply to every order placed on juliaceramics.com (the “Shop”). By placing an order you agree to them.
Seller
Julija Martinaitienė, trading as Julia Martin Ceramics
Enskild näringsidkare (sole trader), registered in Sweden
VAT no. SE791026866801
Ladugårdsmarken 412
225 91 Lund
Sweden
Email: julia@juliaceramics.com · Phone: +46 76 280 11 81
Products
Every piece is handmade stoneware, thrown and glazed by hand. As a result, colour, glaze, and dimensions vary naturally from piece to piece and from the product photos — this is part of the nature of handmade ceramics, not a defect.
Most pieces are one-of-a-kind: once sold, that exact piece is no longer available. Product pages show current availability.
Prices and VAT
All prices shown include 25% Swedish VAT (moms), the standard rate for physical goods. Prices are shown in EUR, or in SEK for deliveries to Sweden. Shipping is free to every country we ship to.
Placing an order
Your order is a binding offer to buy once you complete payment at checkout. We confirm acceptance by email. If a piece becomes unavailable after you order it (for example, if two customers order the last of a one-of-a-kind piece at nearly the same time), we’ll cancel that line and refund you in full, and let you know by email.
Payment
Payment is processed securely by Stripe. We accept card, Klarna, and PayPal. You are charged at the time of order.
Delivery
We currently ship to Sweden, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain. Shipping is free to all of these countries.
Orders within Sweden typically ship within 4-5 days; delivery outside Sweden generally takes longer, and exact timing depends on your destination. Risk in the goods passes to you once the item is delivered to the address you provided.
Right of withdrawal and returns
As a consumer, you have a 14-day right of withdrawal from the day of delivery. Full details on notifying us, returning an item, refund timing, and who pays return shipping are set out on our Return & Exchange page, which forms part of these terms.
Warranty and complaints
Consumers have statutory rights under applicable consumer protection legislation, including the Swedish Consumer Sales Act (Konsumentköplagen). If a complaint is approved, we’ll provide an appropriate remedy in accordance with applicable law, which may include repair, replacement, refund, or reimbursement of reasonable return shipping costs. This does not cover defects, damage, or wear caused by misuse, lack of maintenance, or normal wear and tear.
For complaints, defects, or missing deliveries, contact us at julia@juliaceramics.com.
Gift vouchers
Gift vouchers are for the pottery class at the studio in Lund, which is for beginners and intermediate level. A voucher for 1 person is for one place in the regular class, which has up to 2 guests, so it may be shared with another guest. A voucher for 2 people is for one private class for two, on a date nobody else has booked.
The price is the price of the class at the time of purchase and includes 25% VAT. The voucher is sent by email with a personal code. It is valid for 12 months from the day it is bought (a voucher bought before 1 January 2027 can be used for classes from 1 January 2027 and is valid for 12 months from that day), and the class must be booked within that time; the class itself can then take place on any available date. A voucher can be given to anyone, can be used once, and cannot be exchanged for money. If a booking made with a voucher is cancelled at least 7 days before the class, the voucher can be used again.
A voucher that has not been used before it expires can no longer be used. Because the voucher is a digital service with a set validity period, the statutory 14-day right of withdrawal applies to the purchase of the voucher until it has been used; contact us at julia@juliaceramics.com to cancel an unused voucher.
Dispute resolution
If we can’t resolve a complaint directly, EU consumers can use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Swedish consumers can also contact the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
Governing law
These terms are governed by Swedish law. This doesn’t deprive you of the protection of any mandatory consumer-protection provisions of the law of the country you live in, if more favourable to you.
Changes to these terms
We may update these terms from time to time. The terms in force at the time you place an order are the ones that apply to it. The latest version is always available on this page.
Contact
Questions about these terms? Reach us at julia@juliaceramics.com or by phone at +46 76 280 11 81.